The completion rate for the electricity meter upgrades in Mangaung has reached an impressive 98%. SLE officials have expressed satisfaction with the upgrade process and customer responses. The organization is aiming for an even better completion rate, anticipating 99% by the close of today.
A significant source of confusion among customers stems from the recent communication by Eskom regarding upgraded meter codes. Many customers have reported receiving unexpected codes that do not align with the upgrades, causing unnecessary panic. SLE has reassured customers that these messages do not indicate their upgrade status and improvements will follow after the completion of the current process.
To assist customers in verifying their upgrade status, SLE recommends dialing hash 005 hash for checks on their meters. Additionally, customers can reach out via phone and WhatsApp for inquiries, while SLE offices remain open for direct visits. SLE encourages all customers to remain calm and patient as they finalize the meter upgrade transition in Mangaung.
The electricity meter upgrade process in Mangaung is reaching an impressive 98% completion, according to SLE spokesperson Malala. Despite this progress, many customers continue to express confusion regarding the coding of their upgraded meters. Since SLE started the upgrade initiative, the influx of inquiries from residents has remained steady, highlighting a disconnect between the operational improvements and the customer experience. Concerns arise primarily from a recent communication issued by Eskom that led to misunderstandings regarding the meter coding system. To ease anxiety, SLE urges its customers not to panic as their electricity purchasing ability indicates their meters are functioning correctly and updated. Customers using the popular 135 and 371 meters have reported receiving unexpected messages displaying code "KRN 1" instead of the anticipated "K 1" or "K 2". This discrepancy has caused some alarm, leading SLE to advise that these messages do not reflect their upgrade status. Instead, SLE is working diligently to rectify the coding confusion once the upgrade process is fully completed. Malala assures residents that the technical team is on standby to address any further issues related to meter loading, as many customers experienced hiccups during reloading their credit after the upgrades. As the upgrade process nears completion, SLE aims for a 99% completion rate by the end of today. This ambitious goal reflects the commitment from SLE and its technical teams to ensure customers can efficiently use their upgraded meters without complications. Residents can verify their upgrade status by dialing hash 005 hash for an automated system check, or they can reach out via dedicated helplines and WhatsApp for assistance. The SLE offices remain open, providing a physical space for inquiries for those who prefer in-person communication. In conclusion, SLE remains dedicated to rectifying any issues arising from the meter upgrades in Mangaung. With customer reassurance and ongoing technical support, residents can look forward to a smoother transition into fully upgraded electricity services. The company continues to encourage customers to remain patient as they enhance their entire system amid this significant upgrade process. Stay tuned for more updates from Mangung.
